Payment Policy

Effective Date: January 17, 2025

At EliteGemCraft, we aim to provide a secure, convenient, and hassle-free payment process for all our customers. This Payment Policy explains how we handle payments for orders placed through our website and in-store purchases.

1. Accepted Payment Methods

We accept the following forms of payment for orders placed on our website:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank Transfer (for larger transactions or custom orders)

All payments must be processed at the time of purchase, and no items will be shipped until payment is received and verified.

2. Payment Security

We prioritize the security of your financial information. All transactions are processed through secure payment gateways that use industry-standard encryption to protect your data. Our website is SSL certified, ensuring that your personal and payment details are kept confidential during the transaction process.

3. Billing Information

To complete a transaction, we require accurate billing information, including your name, address, and payment details. By providing this information, you confirm that the details are correct and that you are authorized to use the payment method selected.

4. Order Confirmation

After you complete your payment, you will receive an order confirmation email. This email will include the details of your order, including the product(s) purchased, the total amount paid, and an estimated shipping date. Please review the email carefully to ensure all details are accurate. If you notice any discrepancies, please contact us immediately.

5. Payment Issues

If there is an issue with your payment (e.g., declined card or insufficient funds), we will notify you promptly. We will attempt to resolve the issue, and you will be given the opportunity to update your payment method. If payment is not successfully completed, we may cancel your order.

6. Taxes and Fees

Sales tax will be applied to orders based on the shipping address, and this will be calculated during the checkout process. We also reserve the right to add any applicable fees based on the delivery method or region.

7. Custom Orders and Deposits

For custom orders, we may require a deposit before work begins. The deposit will be deducted from the final price of the custom piece. The remaining balance is due upon completion of the item. We accept the same forms of payment for custom orders.

8. Changes to This Policy

We reserve the right to update this Payment Policy as needed. Any changes will be posted on this page with the updated effective date.

If you have any questions about our payment policies or need assistance with a payment issue, please contact us:

  • Address: 38 Montebello Rd, Suffern, New York (NY), 10901
  • Hotline: (937) 253-0585
  • Email: info@elitegemcraft.com