Refund and Returns Policy

Effective Date: January 17, 2025

At EliteGemCraft, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not fully happy with your jewelry, we offer a clear and fair Refund and Returns Policy to make your shopping experience stress-free.

1. Returns and Exchanges

We understand that sometimes purchases need to be returned or exchanged. Our returns policy lasts 30 days from the date of purchase. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange under the following conditions:

  • The item must be in its original condition, with no signs of wear or damage.
  • The item must be returned in its original packaging, including any certificates or documentation that came with it.
  • The return or exchange request must be made within 30 days from the date of purchase.

For customized or personalized items, we regret that they are not eligible for returns or exchanges unless they are defective or damaged.

2. Refund Process

If you wish to return an item for a refund, please follow these steps:

  1. Contact our customer service team within 30 days of receiving your order. You can reach us via email at info@elitegemcraft.com or by phone at (937) 253-0585. Please provide your order number and a brief explanation of the reason for the return.

  2. Return Instructions: Our team will provide you with a return authorization number and instructions on how to send the item back to us. All returns must be made via a trackable shipping service to ensure the item arrives safely.

  3. Processing the Refund: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.

3. Exchanges

If you would like to exchange your item for a different size, color, or style, please follow the same process as outlined above for returns. After we receive the item, we will process your exchange and send you the new piece. Please note that shipping charges for exchanges may apply, depending on your location.

4. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, we apologize for the inconvenience. Please notify us immediately upon receiving the item. We will arrange for a free return and a replacement or full refund, depending on your preference. To assist with this process, please provide photographs of the damage or defect.

5. Non-Returnable Items

Please note that the following items are non-returnable unless they are damaged or defective:

  • Customized, engraved, or personalized jewelry
  • Gift cards
  • Final sale items or clearance items

6. Shipping Costs for Returns

Unless the return is due to an error on our part (e.g., damaged or incorrect items), you will be responsible for the shipping costs associated with returning your items. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item if it is lost in transit.

7. Exchanges for International Orders

If you are returning an international order, please be aware that any customs duties or import taxes incurred when the original order was delivered are non-refundable. You will also be responsible for the shipping costs associated with the return or exchange.

8. How to Contact Us for Returns or Refunds

If you need to return or exchange an item, or if you have any questions regarding our Refund and Returns Policy, please contact us at:

  • Address: 38 Montebello Rd, Suffern, New York (NY), 10901
  • Hotline: (937) 253-0585
  • Email: info@elitegemcraft.com

Our customer service team will be happy to assist you and guide you through the process.

9. Changes to This Policy

EliteGemCraft reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” Please review this policy regularly to stay informed about our refund and return procedures.