Shipment Policy

Effective Date: January 17, 2025

At EliteGemCraft, we aim to provide fast, reliable, and secure shipping for all our customers. Our Shipment Policy outlines the details regarding shipping methods, delivery times, and costs associated with your order.

1. Shipping Methods

We offer several shipping options to ensure your jewelry reaches you in a timely manner:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (for orders placed before 12 PM EST)
  • International Shipping: Delivery times vary by country

Shipping costs are calculated based on the delivery method selected, your shipping address, and the size and weight of the item(s) being shipped.

2. Processing Time

Orders are processed within 1-2 business days. Please note that custom orders may take longer to process due to the time required for design and creation. You will receive an email notification when your order has been shipped, along with a tracking number to monitor its progress.

3. International Shipping

We offer international shipping to select countries. International shipping times vary depending on the destination. Customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.

4. Order Tracking

Once your order is shipped, you will receive a tracking number that allows you to monitor the status of your shipment. You can track your order on the carrier’s website or by using the tracking link provided in your confirmation email.

5. Delivery Delays

While we make every effort to ensure that your order arrives on time, delivery times are estimates and may be affected by factors outside of our control, such as weather conditions, carrier delays, or customs processing. If there is an unexpected delay, we will notify you promptly.

6. Shipping Issues

If your package is lost, damaged, or delayed during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you are satisfied with the outcome.

7. Shipping Address

Please ensure that your shipping address is correct before completing your purchase. We are not responsible for lost packages due to incorrect address information. If you notice an error in the shipping address after placing the order, please contact us as soon as possible to make corrections.

8. Changes to This Policy

We may update our Shipment Policy from time to time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our shipping procedures.

If you have any questions about our shipping policies or need assistance with a shipment, please contact us:

  • Address: 38 Montebello Rd, Suffern, New York (NY), 10901
  • Hotline: (937) 253-0585
  • Email: info@elitegemcraft.com