Sales Policy
Effective Date: January 17, 2025
At EliteGemCraft, we are dedicated to providing you with high-quality jewelry that is both elegant and unique. Our sales policy outlines the terms and conditions under which we sell our jewelry and services. By purchasing from our website or physical store, you agree to the following sales policy.
1. Product Availability
We strive to ensure that all products listed on our website are available for purchase. However, due to the nature of our business, certain items may be subject to availability. In the event that an item is out of stock or unavailable, we will inform you promptly and offer an alternative solution, such as a similar product or a full refund.
2. Pricing
All prices listed on our website are in USD and are subject to change without prior notice. While we make every effort to provide accurate pricing, there may be occasions when an error occurs. If an error in pricing is discovered, we will notify you before processing your order. We reserve the right to cancel any orders made at incorrect prices.
3. Custom Orders
EliteGemCraft specializes in custom jewelry. Custom orders are created according to your specific requirements, including design, gemstone selection, and metal choice. Please note that custom orders cannot be returned or exchanged unless they are defective or damaged during the manufacturing process. A deposit may be required for custom pieces, and full payment is expected upon completion.
4. Discounts and Promotions
From time to time, EliteGemCraft may offer discounts, promotions, or special offers. These discounts are subject to specific terms and conditions, which will be clearly outlined at the time of the promotion. Discounts cannot be combined with other offers, and they may not apply to sale items or custom orders.
5. Order Confirmation
Once your order is placed, you will receive an order confirmation email with the details of your purchase. It is important to review this email for any errors. If you notice a mistake or wish to make changes to your order, please contact our customer service team immediately. We are happy to assist you with any adjustments before your order is processed.
6. Payments
Payments for all orders must be made at the time of purchase. We accept various forms of payment, including credit/debit cards and other secure payment methods (PayPal, Apple Pay, etc.). All payments are processed securely to ensure your personal information is protected.
7. Sales Tax
Sales tax will be applied to all orders based on the shipping address. The applicable sales tax rate will be calculated during the checkout process.
8. Order Cancellations
You may cancel an order within 24 hours of placing it. After 24 hours, orders will be processed and shipped, and cancellations will not be possible unless an error has occurred on our part. To request a cancellation, please contact our customer service team immediately.
9. Changes to This Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our sales processes.
If you have any questions or concerns regarding our sales policy, please do not hesitate to contact us:
- Address: 38 Montebello Rd, Suffern, New York (NY), 10901
- Hotline: (937) 253-0585
- Email: info@elitegemcraft.com
