Privacy Policy

Effective Date: January 17, 2025

At EliteGemCraft, we take your privacy seriously and are committed to protecting the personal information you provide when you visit our website or interact with us. This Privacy Policy outlines how we collect, use, store, and protect your data, as well as your rights regarding your personal information. By using our services, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect personal information that is necessary for us to process your orders and improve your experience. The types of information we may collect include:

  • Personal Identification Information: Your name, email address, mailing address, phone number, and payment details.
  • Non-Personal Identification Information: IP address, browser type, device type, and browsing activity on our website.
  • Payment Information: Payment methods, billing information, and transaction history.

We may also collect additional information if you subscribe to our newsletter, participate in promotions, surveys, or communicate with our customer service team.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Order Processing: We use your personal details to process, fulfill, and deliver your orders accurately and on time.
  • Customer Support: Your information helps us respond to your inquiries, requests, and resolve any issues that may arise during your shopping experience.
  • Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or updates about new products, sales, and other information that might interest you. You can opt out at any time.
  • Improving Our Website and Services: We analyze the data we collect to enhance user experience, improve our website’s performance, and personalize your browsing and shopping experience.

3. How We Protect Your Information

We are committed to keeping your personal data secure. We implement industry-standard security measures, including encryption technology and secure servers, to protect your data from unauthorized access, alteration, or disclosure. We also ensure that all third-party service providers we work with, such as payment processors, adhere to strict privacy and security standards.

However, please be aware that no online platform is completely secure, and while we take all necessary precautions, we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We may share your personal information with trusted third parties in the following situations:

  • Service Providers: We work with third-party service providers, such as payment processors, shipping carriers, and marketing partners, to deliver our services. These providers are contractually obligated to protect your information and use it solely for the purposes for which it was provided.
  • Legal Requirements: We may disclose your personal information when required by law, such as to comply with a subpoena, court order, or other legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.

We will never sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. Cookies are small files stored on your device that allow us to recognize your preferences, improve our website’s performance, and deliver tailored content.

You can control cookies through your browser settings, but please note that disabling cookies may affect some functionality on our site.

6. Your Data Protection Rights

Under data protection laws, you have certain rights regarding your personal information. These include:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: If you believe that your data is inaccurate or incomplete, you can request to have it corrected.
  • Deletion: You may request that we delete your personal data, subject to certain conditions.
  • Opt-out of Marketing Communications: You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in the email or contacting us directly.
  • Data Portability: You may request a copy of your data in a machine-readable format to transfer it to another provider.

To exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to EliteGemCraft. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove the data.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Address: 38 Montebello Rd, Suffern, New York (NY), 10901
  • Hotline: (937) 253-0585
  • Email: info@elitegemcraft.com